This 12-hour workshop provides a comprehensive toolkit for effectively navigating conflict and making sound decisions in the workplace. You will learn to understand conflict dynamics, transform disagreements into opportunities for growth, and master structured problem-solving techniques. Through practical exercises and scenario-based learning, you will gain the confidence to foster a more harmonious and productive work environment.
- Conflict Management This module dives deep into the nature of workplace conflict. You’ll explore the different schools of thought on conflict and learn to analyze the stages of conflict escalation. The core of this section is the Thomas-Kilmann Conflict Mode Instrument (TKI), which will help you identify your personal conflict style and teach you how to strategically use all five modes—competing, collaborating, compromising, avoiding, and accommodating—to achieve the best possible outcomes.
- Problem-Solving and Decision-Making This module provides you with the frameworks to tackle problems head-on. You will learn and apply powerful problem analysis tools such as the Five Whys and Ishikawa (Fishbone) diagrams to identify root causes. The module culminates in mastering the decision-making process, where you will use supplementary tools like the decision-making matrix and the SCAMPER technique to evaluate alternatives and arrive at the best possible solution.
Upon completion of this program, you will be able to:
- Identify and analyze conflict dynamics, differentiating between functional and dysfunctional conflicts to turn them into productive outcomes.
- Master the five conflict resolution modes from the Thomas-Kilmann Conflict Mode Instrument (TKI) and know which one to apply in any given situation.
- Implement effective conflict management techniques like mediation, negotiation, and stress management to channel negative energy into positive solutions.
- Use root cause analysis tools like the Five Whys and Ishikawa diagrams to get to the heart of any problem.
- Apply a structured decision-making process, including the use of tools like the decision-making matrix, to make well-informed and confident choices.
